Lost customer money, this is the risk Maybank faces according to observers

Bisnis.com, JAKARTA – Investigations into the loss of customer funds of PT Bank Maybank Indonesia Tbk. still continues.

Although the Police Criminal Investigation Unit has named the head of Maybank Cipulir South Jakarta branch with the initials AT as a suspect, observers believe the company faces serious risks in this case.

LPPI Moch Senior Faculty. Amin Nurdin said that with the case of Winda Lunardi’s loss of funds, the company could be considered to have a weak monitoring system. knowledgeable employeeor has a weak monitoring system for suspicious transactions.

This could lead to other aspects, including the surveillance system for the Prevention of Money Laundering and Financing of Terrorism (AML-CFT).

“If this happens, the risk facing the company is really great. Not only do they have to find other suspects internally, but all directors may have to go through fit and proper I repeat, “he called Deal, Tuesday night (11/10/2020).

He said that although the company announced only one suspect and one victim, of course there would be other suspects or participation from other parties. In fact, according to him, the possibility of another client victim being attracted by the wide margin of the suspect remains very open.

It’s just that this matter could be solved more intelligently without having to involve the media, which makes many customers uncomfortable.

“However, this incident alone has made many priority customers anxious, they face a reputational risk. In addition, this BUKU 3 has a systemic risk,” he said.

Meanwhile, regarding the monitoring system, Maybank Indonesia CEO Taswin Zakaria said that improvements to the company’s processes and controls continue.

“This process continues in accordance with the development of consumer behavior, regulations and technology,” he explained.

Taswin added that existing developments became the company’s benchmark in the review Standard Operating Procedure (SOP) and updates the technology used.

From the banking sector supervision side, the Financial Services Authority (OJK) said it would try to provide mediation regarding the case of Maybank Indonesia and its clients.

OJK Deputy Commissioner for Public Relations and Logistics Anto Prabowo said his party still respects the investigators’ legal efforts. However, he said that the supervisory authority would try to convene both parties and seek mediation.

“We will continue to respect the legal process, but perhaps there is a compromise that can unite the two parties. Perhaps with Maybank Bank placing funds in an account.” escrow to show commitment, “he said, on the Metro television program, on Tuesday (10/11/2020).

Although he cannot yet confirm the customer’s money back, Anto guarantees that Maybank will also help solve this case. “Even Maybank also reports all incidents in detail regularly to authorities,” he said.

As is known, Maybank Indonesia is currently facing a case of loss of funds from clients who are athletes electronic sports Winda Lunardi and her mother, Floleta.

The money lost is estimated to be around 22 billion rupees. Bareskrim Polri has named the head of the Maybank Cipulir South Jakarta branch with the initials AT as a suspect.

Maybank Indonesia’s lawyer, Hotman Paris Hutapea, explained that there are several irregularities that need to be investigated further in this case. Due to the oddities found, Hotman said there is a possibility that the bank will sue the customer.