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KOMPAS.com – The owner of the TikTok account @ julio.ioio apologized after the video he uploaded went viral in cyberspace. In the video, he tells of an “unpleasant” experience buying an iPhone 12 from an iBox store.
Through a short video, @ julio.ioio admitted that he did not intend to defeat any party, except simply to provide entry to the iBox.
He also explained that this was not his first shopping experience at iBox outlets. He claims to have several Apple products that he bought from iBox, such as Macbook Pro Touch Bar, iPad Pro, and two iPhones.
“So me Apologize profusely if the iBox feels aggrieved. This is purely an opinion client, I don’t want to go viral here either, “said the owner of the TikTok account @ julio.ioio.
In addition to his apology, Julio also shared how he was treated by an iBox seller whom he considered “disgusting.”
Also Read: Erajaya Responds To Unhappy Viral Shopping Videos Of iPhone 12 On iBox
According to Julio, when he was at the iBox, he first had to call the sales assistant to get information about the product he was going to buy. Julio also considered that the information provided by the sales assistant was not satisfactory.
“And the questions that are me asked my boyfriend, the answer was unsatisfactory. According to me mmm reluctantly“Julio said.
@ julio.ioio
Guys this is my personal opinion I apologize if ibox feels aggrieved by ## spreadhappiness
? original sound – Julio
He also emphasized that the video was just one customer’s opinion.
The apology video uploaded by @ julio.ioio is a response to the viral “shopping experience video” that he previously uploaded through his personal TikTok account.
The video narrates that the account holder received unpleasant treatment when he needed information about the iPhone 12 on Thursday, December 24, 2020.
According to the account owner, iBox sellers in Senayan City do not provide good service due to their appearance. To date, it has been witnessed by more than 10.3 million TikTok users.
Also read: Prices for iPhone 12, iPhone 12 Mini, iPhone 12 Pro and iPhone 12 Pro Max on iBox and Digimap
After being widely discussed by TikTok and Twitter users, the video uploaded by the owner of the TikTok account @ julio.ioio received a response from Erajaya.
Erajaya also conducted a search by interviewing the personnel involved and reviewing CCTV footage at the time of the incident.
“Therefore, to learn more about the perception of the lack of service from the iBox staff, we have invited the owner of the TikTok account @ julio.ioio via Direct Message (DM) and WhatsApp to keep in touch,” he explained Erajaya, to KompasTekno, Saturday (12/26/2020).
