If the customer is not mistaken, the money will be returned



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Jakarta, CNBC Indonesia – The president of the Board of Commissioners of the Financial Services Authority (OJK) Wimboh Santoso was questioned by several members of the XI Commission of the DPR about the problem of the disappearance of client funds belonging to athletes electronic sports Winda Lunardi and her mother Floleta, worth 22 billion IDR in PT Bank Maybank Indonesia Tbk (BNII).

Member of Commission XI of the PAN Faction John Erizal and Member of Commission XI of the PKS Faction Anis Byarwati have the same opinion. Both emphasized that OJK, as the banking supervisory authority, must be involved in the problem of losing Winda’s client funds at Bank Maybank.

“What kind of money does the missing person keep? What kind of mechanism does the OJK, Bank of Indonesia, etc. need to protect this?” John Erizal said in the meeting room of Commission XI on Thursday ( 12/11/2020).


“The Maybank case was added to the case of a failed bank, etc. This increasingly does not support the situation in the middle of the Covid-19 pandemic. Maybank has something to do with OJK, because OJK is the banking authority. I think OJK It needs to mediate so that consumers obtain rights. Consumer protection, “Anis said at the same opportunity.

In response to the statement by John Erizal and Anis, OJK Board of Commissioners Chairman Wimboh Santoso said that his party was very careful in responding to the Maybank issue, because it has now entered the realm of the law.

Wimboh believes there are things Maybank has done that are outside of OJK’s oversight.

“Please wait, it will be uncomfortable to get ahead of law enforcement. Because Maybank itself has reported and the customer has reported. There is something, but we are sure it will be objective and transparent. If the customer is innocent, the money will definitely come back. “Wimboh explained in response.

Separately, OJK spokesman Sekar Putih Djarot said OJK had asked Maybank to carry out an internal investigation.

In accordance with existing regulations, banks must implement an anti fraud and should report if any such action is taken. The results of this report will be included later in the OJK report as a negative note in financial services institutions.

In addition, according to Sekar, in the provisions of POJK Number 1 of 2013 relating to consumer protection, banks must be responsible for these customer losses. With the records it can be proved that this loss of customer was caused by the bank’s negligence.

Currently OJK will facilitate the mediation that will take place between the bank and the client. This is done to obtain a middle way to solve the problem. In the meantime, the ongoing legal process will continue.

“In mediation, all parties must be honest according to the facts presented. Both parties can have a solution, compromise and good faith until there is a permanent legal decision,” he explained in an interview with CNBC Indonesia TV on Thursday ( 12/11/2020).

This case started when Lift Lunardi report to the Criminal Investigation Agency (Criminal Investigation Agency) Polri on his and his mother’s savings, Flolette, worth Rs 20 billion that disappeared. The amount of funds was later indicated by Maybank’s lawyer, Hotman Paris, namely Rs 22 billion.

Director of Special Economic Crimes Criminal Investigation Agency Police, Brigadier General Helmets Santika stated that the matter entered the investigation process.

Also allowed, the police have put the suspect in the name of a branch chief Cipulir Maybank as a suspect who is currently temporarily detained by investigators from the Rutan District Prosecutor’s Office Tangerang.

“Yes, it’s true,” he said when confirmed. CNBC Indonesia, Friday (11/6/2020).

[Gambas:Video CNBC]

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