[ad_1]
Jakarta, CNBC Indonesia – The problem of loss of funds from athletes’ accounts has not yet been resolved. electronic sports, Winda ‘Earl’ Lunardi at PT Bank Maybank Indonesia Tbk (BNII), this time there are more clients claiming to have lost money, also at this Malaysian bank.
The client, named Candraning Setyo, admitted that he lost 72.65 million rupees. This customer who lives in Solo suspects that his money was compromised Internet banking.
Candra’s lawyer, Gading Satria Nainggolan, said the case experienced by his client began in June 2020. At that time, Candra’s husband’s cell phone number suddenly lost its signal. The cell phone number is connected to the internet banking of the bank where Candra is saving.
“That day all of a sudden the cell phone lost its signal, couldn’t call, receive calls, WA, couldn’t be used at all,” Gading said when they received him in Jalan Slamet Riyadi, East Timor, Solo City, as quoted by Detikcom, on Wednesday (11/18/2020).
Candra also took care of the signal problem at the outlet. provider in Solo. At the time, Candra only received a new card with no explanation of the cause of the loss of signal problem.
A few days later he went to the bank to print a checking account. At that moment he was surprised because his balance ran out and he only left Rp. 80,000. Then there are also suspicious transactions on your account.
“There were five strange transactions on June 11, 2020, from 13.24 WIB to 13.32 WIB. There were transfers to two bank accounts of IDR 25 million each, then there were three top-ups (to digital financial service providers) of IDR 9,801,000, IDR 9,901 .000 and Rp.2,951,000, “said Gading.
That same day Candra filed a complaint with the bank. But I only got an answer on Aug 7, 2020.
“In essence, the transaction is considered valid because the perpetrator can enter Username Y password in the app Internet banking exactly, “he said.
In fact, his client claimed that he had never used an internet banking application, even though he had registered his cell phone number. Because the bank account actually functions as a storage area, not many transactions take place.
Maybank also opened a voice regarding this matter. The company admits that it is currently under investigation.
“With regard to the denied customer transactions, we are currently in the process of investigating the complaint,” said Bank Maybank Indonesia spokesman Tommy Hersyaputera.
Maybank also reminded customers using the Internet or mobile banking services to always be vigilant when managing cell phone numbers used and keeping data confidential.
“As TAC logins, PINs, passwords and passwords, they should not be passed on to anyone, including bank staff, and should always create a strong password so that other parties do not easily know it,” he concluded.
