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Jakarta –
Tiktoker @ Julio.ioio and iBox finally had an online meeting. The two also agreed to make amends.
“The two parties have met and agreed that the existing issues have been resolved in an appropriate and amicable manner,” Erajaya Management said in its official statement.
Furthermore, Erajaya said that he would always appreciate and appreciate the customer’s constructive and objective feedback to improve and improve services across the network.
Retail.
“We invite all customers in our retail network to send their criticisms and suggestions through our official channel in Erajaya Group Customer Service”, concluded Erajaya Management.
Through his Tiktok account, @ Julio.ioio has also revealed his encounter with iBox. At the meeting it was agreed that Julio would not slander, slander or tarnish the iBox brand, especially in the personnel service procedures in each store in Indonesia.
“They have followed the SOP well and about this incident only the thoughts and feelings of the consumers,” Julio said.
“Once again, I apologize if I upload my confession to the media, which in the end upsets all parties. I once apologize and this is a lesson for me as a content creator to pay attention to content in the future, ”continued this export entrepreneur.
@ julio.ioio
case closed, I really appreciate everyone yang udah support & kritik ## spreadlove ## spreadhappiness
♬ original sound – Guti
As is known, social networks were encouraged by the recognition of a TikToker named Julio who complained about the unsatisfactory service in iBox Senayan City because he was wearing a T-shirt, shorts and flip flops.
IBox itself has tracked down the viral case and provided clarification. Upon seeing the viral video in cyberspace, Julio apologized and made a clarification.
Even so, netizens continue to discuss it. Some of them defended Julio and shared their own unpleasant experiences when shopping on iBox. Meanwhile, other netizens claim to receive friendly service.
Watch video “The price of iPhone SE in Indonesia is sold from Rp. 7999 million“
[Gambas:Video 20detik]
(afr / asj)
