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Jakarta, CNBC Indonesia – DFSK automaker in Indonesia, PT Sokonindo Automobile, responded to consumer demand regarding the 2018 DFSK Glory 580 product, which was deemed unable to go up. Seven consumers sued PT Sokonindo Automobile in the South Jakarta District Court on December 3, 2020.
PT Sokonindo Automobile Major Qin deputy marketing director said his party is reaching out to these consumers to respond to this issue.
“Let our team communicate with consumers first, to determine what the real situation is like, and then we will provide you with the latest information,” Major said via short message, on Friday (12/4) quoted by CNN Indonesia. .
However, he did not respond when asked about a series of consumer legal actions against the company for its problems with the products.
A total of 7 consumers who used DFSK Glory 580 Turbo CVT, in the year of 2018, filed a lawsuit against the law. This lawsuit was filed against PT Sokonindo Automobile as ATPM and manufacturer, as well as against six other parties such as authorized DFSK dealers and workshops. Consumers filed a lawsuit through attorney David Tobing, who is registered by e-court (online) in the South Jakarta District Court with registration number: PN JKT.SEL-122020BS2 dated December 3, 2020.
David Tobing in his official statement to CNBC Indonesia, Thursday (3/12), conveyed that consumers filed a lawsuit in relation to the DFSK Glory 580 Turbo CVT vehicle, the year of manufacture 2018, which experienced problems when walking on an uphill and / or in a traffic jam uphill (stop & go) both when used out of town or in the mall parking lot.
He stressed that consumers have reported and made repairs at the official DFSK repair shop, but so far, consumer vehicles still experience the same problem, that is, they cannot walk uphill and / or when they are in a traffic jam. uphill (stop and go).
“Our customer bought the DFSK Glory 580 Turbo CVT car because he was interested in the specifications and facilities offered, especially as this car has a turbo that should have better power than a car in its class that does not have a turbo, but our customers experience more failures to climb on average of 2 times. This makes our customers fear to use the vehicle for travel or when they are on an uphill road, “said David.
[Gambas:Video CNBC]
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