Dr Eric’s cell phone number was cloned, 400 million rupees in savings lost, Telkomsel and Danamon sued

KOMPAS.com – Dr Eric Priyo Prasetyo’s savings of 400 million rupees (43) disappeared after cloning his mobile number.

Eric, through his lawyer, Yusron Marzuki explained, the incident occurred in May 2016.

At that time, Eric was contacted by a person claiming to be CS Bank Danamon.

The person said Eric is registered with a banking service that provides prices for commodities, currencies and stocks. The fee will be automatically debited from the account.

Also read: In just 11 minutes, Rp. 44 million of money belonging to bank clients, raised 8 years has disappeared

Eric had confirmed to Bank Danamon about Jalan Panglima Sudirman Surabaya. However, the bank said there was no such service.

Eric was asked to ignore and not respond to information from the mysterious caller.

A few moments later, the activation code entered a message on Eric’s cell phone countless times over several days.

Also read: Social engineering, a crime that makes customers’ 44 crore in cash disappear in 11 minutes

In fact, it does not currently perform any transaction or service activation.

Eric’s cell phone continued to ring for the next several weeks, even changing the number.

Also read: After closing a cell phone number, this dentist lost 400 million rupees on his account

In fact, he also received threatening messages. Feeling uncomfortable, Eric went to the Telkomsel service center in Jalan Kayoon, Surabaya, to close his cell phone number.

“Seven minutes after closing, Mr. Eric’s number is active again. Information from Telkomsel, the number was cloned in Grapari Kelapa Gading, Jakarta,” Yusron said when confirmed on Friday (10/17/2020).

A few days later, his client was surprised to see that his balance at Bank Danamon was low.

“From the beginning, around 400 million rupees, only around 500,000 rupees,” he said.

After being verified against the list of account entries, the money flowed to the five unknown account numbers eight times.

Regarding this incident, in addition to reporting to the East Java Regional Police cyber, Eric also sued Bank Danamon and Telkomsel before the Surabaya District Court.

He thought there was an act of exploitation of a closed customer card.

“That is why we ask Telkomsel and Bank Danamon to be responsible for compensating our clients’ losses,” he said.

Telkomsel and Danamon responses

Confirmed separately, Telkomsel External Corporate Communications General Manager Aldin Hasyim was concerned about what happened to Eric.

He admitted that he had coordinated with law enforcement officials to assist in investigations and handling since the case was reported in 2016.

“With regard to the lawsuit filed, we respect the rights in question as Indonesian citizens. Telkomsel is willing to coordinate with law enforcement officials to help resolve the proposed lawsuit process,” he said.

Telkomsel, he said, implements SOPs in accordance with applicable regulations in the telecommunications industry to ensure the security of customer data, including in terms of sending the deactivation or reactivation of the service, including the change of SIM cards.

“Validation of service ownership goes through a layered verification process, such as confirming the integrity of customer data recorded in the Telkomsel system,” he said.

Telkomsel also urges customers to maintain the confidentiality of personal data and to be aware of the transaction processes that are carried out, especially those related to the use of banking services or third party financial services.

Meanwhile, Bank Danamon’s East Java regional director, Eka Dinata, acknowledged that he fully respects the legal process currently underway at the Surabaya District Court.

His party also promised to always cooperate with the authorities if necessary.

“We will cooperate in all legal processes,” he said in a written response.

He also continues to remind Bank Danamon customers to keep personal data safe by not providing personal data and information in the form of ATM accounts / debit / credit cards or cards such as PIN, user ID, password, token / OTP / M-PIN code or CVV card. credit to other parties, including bank officials.

The bank will never ask for this information.

In addition, it also takes advantage of the security features provided by the bank and updates the data regularly to ensure that the information stored by the bank is true and accurate.

The mediation trial against the claim must be held on Thursday (10/15/2020). However, because parties were unable to attend, the mediation was postponed on October 27. (Surabaya contributor, Achmad Faizal | Editor Robertus Belarminus)