Sony Interactive Entertainment announced today that it will remove CD Project Red’s Cyberpunk 2077 from its online PlayStation Store. It also announced that it will offer full refunds to those who have already purchased the game.
SIE strives to ensure a high level of customer satisfaction, and we will begin offering a full refund for all players who have purchased Cyberpunk 2077 through the PlayStation Store and want a refund. Visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
– Ask PlayStation (@AskPlayStation) December 18, 2020
The company has created a website where customers can register to submit their refund request. Once it is confirmed that you purchased the game from the PlayStation Store, you should get your refund. However, this can be difficult at the moment as the business is being inundated with many requests from disgruntled customers.
CD Project Red released Cyberpunk 2077 on December 10 on Windows 10, PlayStation 4, Xbox One, and Stadia. The game was initially announced in 2012, but the release date was set for April 16, 2020, which was eventually pushed back to September 17, then November 19th, and then finally to December 10.
Since its launch, users have complained of excessive problems on multiple platforms, but most notably on the two home consoles. PlayStation and Xbox owners faced poor performance, with frame rates often dropping below 30 and even 20 fps during gameplay, as well as crashes that would send them to the console’s home screen. Performance is particularly poor on the base PS4 and Xbox One S, although the PS4 Pro and Xbox One X are not significantly better.
The game was also proven to be inherently flawed, with glitches throughout the game world that can cause characters to behave in unexpected ways, making the game difficult even if you ignore the other issues.
The only way to run the game without performance issues was to play it on a next-gen console. A PS5 or an Xbox Series X | S can force the game to run better, but that still wouldn’t solve the game’s crash and code issues. Please note that the game does not currently have a dedicated version for next-gen consoles and is using backward compatibility to play the PS4 and Xbox One versions.
The PC version is relatively good in comparison. While the game has extreme CPU and GPU requirements that far exceed the system requirements set by the company and the game code issues still exist, if you have a high-end gaming PC, you can at least enjoy the speeds. playable frames.
When users first complained about problems with the game, CDPR issued a statement on December 14, apologizing for the situation on consoles and also stating that they will soon release smaller updates and then larger patches first in January and later. in February. They also asked PlayStation and Xbox players to refund the game if they weren’t happy.
Important update for @ Play station Users pic.twitter.com/fCB4z74M3z
– Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
After that, SIE issued a statement today saying that they are removing the game from their store until further notice and that players who purchased it can now request a full refund. This statement was later followed by one from CDPR, where it said that you can still buy the physical copy through other stores and everyone who still owns the game will continue to receive updates.
This is the first time that Sony has had to remove an AAA title from its PlayStation Store due to problems with the game. We’ve seen situations in the past, like with the PC release of Batman Arkham Knight, where the developer pulled the title due to launch issues, but rarely did the platform owner have to step in and disconnect. This gives us an idea of the volume of complaints that the company must have received during the week and also of the severity of the problems in question. It is not in Sony at all to advantage that a major title that performs so poorly is in its store, even if it is in its outgoing model.
At the time of writing, Microsoft has not released a statement on the status of the game on its online store. However, you can still request a refund on the Xbox if you are not satisfied.
On a personal note, as someone who’s been in the game for 30 hours on PC, I mostly have mixed feelings about it after getting to what appears to be the middle of the main story (I spend more time doing side missions). I would have a lot more ideas about the game once my game is over and if you are interested in a review of some kind, please let me know in the comments below.
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