To simplify the general complaint mechanism, the minister recommended that each complaint be assigned a unique reference number and acknowledged within the next 24 hours. “You must also ensure that the complaint is resolved within the next 3-4 business days,” Gahlot said. The minister also noted that a greater presence of OEMs and distributors must be ensured in areas where there are not a sufficient number of distributors.
The instructions were issued at a review meeting attended by senior officials from the department of transportation, the IT department, all zone vehicle licensing officers and other stakeholders such as the Society of Automobile Manufacturers of India ( SIAM), HSRP manufacturers and the Federation of Automobile Dealers Associations (FADA). and the major original equipment manufacturers (OEMs) and HSRP providers in the capital.
SIAM sought time to streamline and strengthen the overall HSRP and color-coded decal reservation and delivery process and agreed to resolve all issues prior to the next meeting scheduled for December 30.
SIAM has also been instructed to expand and strengthen its home equipment installation so that the public does not have to go outside to place its HSRP, considering the ongoing pandemic. In response to the growing inquiries about vehicles registered in other states, SIAM and the Department of Transportation have been advised to find a solution as soon as possible to ensure that the people of Delhi are not disturbed.
The Supreme Court has directed all states to ensure that they affix color-coded and HSRP stickers to vehicles to increase safety and make it easier to identify fuel types. Subsequently, the Ministry of Road and Highway Transport in December 2018, notified the form of display of the registration marks on motor vehicles under the Central Regulation of Motor Vehicles (CMVR) of 1989.
The unique high security license plate must be electronically linked to the vehicle after it is placed on the vehicle at registration. The background of the color-coded stickers for diesel vehicles is orange, light blue for gasoline and CNG vehicles and gray for all other vehicles. In addition, it notified that vehicles meeting BS-VI standards must have a green stripe on top of the color-coded license plate / label.
The website for HSRP booking and the color-coded label was renewed in November 2020. Now, a user can request through a single window both the HSRP and the color-coded label by logging into https: // www .siam.in / or https: //www.bookmyhsrp.com/. For any complaint or query, a user can call 1800 1200 201 or write to [email protected], [email protected] and [email protected] (for questions related to home delivery).
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