It looks like 2020 isn’t going to be a mixed year for game developer CD Projekt Red. The most anticipated game of the year, Cyberpunk 2077 opened up to some decent reviews. But the game is now taking on the music, as Sony removed the game from the PlayStation Store. Game owners also have the option to request refunds in case they have purchased the digital version. This occurs just days after Sony refused a refund to its customers, asking them to wait until the game was fixed.
Following Sony’s latest statement on Thursday, certain users who logged into their PlayStation Network account had the option of a no-questions-asked refund on their Cyberpunk 2077 purchase. According to the refund page, Sony will first confirm whether a user has purchased. Cyberpunk 2077 via the PlayStation Store, after which the refund process will begin.
However, the completion of the refund would vary depending on the payment method and financial institution. We can confirm that users of PS4 or PS5 consoles can no longer access the game’s PS Store listing.
CD Projekt RED disclosed the information to its investors:
The Board of Directors of CD PROJEKT SA with registered office in Warsaw (hereinafter “the Company”) publicly discloses the decision of Sony Interactive Entertainment (hereinafter “SIE”) to remove Cyberpunk 2077 from the PlayStation Store until later realize. The decision was made following our discussion with SIE about a full refund for all players who purchased Cyberpunk 2077 through the PlayStation Store and want a refund at this time. All copies of the game previously digitally purchased from the PlayStation Store remain available for use by their respective purchasers. Players can still purchase physical versions of the game in retail and mail order stores. All copies, whether digital or physical, will continue to receive support and updates from the Company.
Cyberpunk 2077 has faced a massive backlash from the gaming community, especially older generation console gamers, who have complained that the game is riddled with various bugs and horrible graphics. Earlier this week, developer CD Projekt Red’s share prices had fallen by as much as 50%, forcing the company to have an emergency meeting with its investors to find out what went wrong.
– Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
The vice president of business development of CD Projekt Red, Michal Nowakowski, had also confessed that the company had focused resources on the next generation consoles: Xbox Series S / X and PlayStation 5 and that it was not ready for previous generation consoles ( Xbox One X, Xbox One S and Sony PlayStation 4).
“It’s more about us looking, as stated above, at the next-gen PC and performance rather than the current gen, we definitely didn’t spend enough time looking at that. I wouldn’t say we feel any external or internal pressure to launch on the date, other than the normal pressure, which is typical of any launch. So that was not the cause“
The game developer also issued a letter of apology suggesting that two major patches will be released in the month of January and February, which should “fix the biggest issues gamers face on next-gen consoles. “However, the delisting will have a major impact on the game, although existing customers should be able to access the game if they purchased it and did not request a refund.
