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This year, 700,000 more people handled their tax matters on the Client Portal, and the number of clients presenting in person at tax authorities’ client services has decreased by roughly the same amount. Due to the coronavirus epidemic, more secure digital communication channels have come to the fore, which is aided by the fact that almost all cases can be handled electronically in NAV.
In the first seven months, staff from the National Tax and Customs Administration contacted nearly four million taxpayers through the Customer Portal and assisted more than one million customers by phone or email.
In July, the number of personal visits to customer services, branches and NAV windows had fallen from 1.6 million to 950,000. At the same time, 700,000 more people presented their tax matters through the Client Portal than in the previous year.
They added in the statement that the 1819 NAV Information Line had also been called more than 863,000 times. And by email, twice as much as last year, that is, more than 50 thousand, asked for help in tax matters.
Featured photo: MTVA / László Róka
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