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Despite the Budapest passengers showing up at the English airport on time, they were unable to board the Wizz Air flight between London-Luton and Budapest on Sunday evening, one of the passengers reported to our editorial office.
According to him, they would have left for Budapest five minutes before nine thirty, but although they were at the airport four hours before departure, their check-in was delayed, they were constantly “returned”. Eventually the doors were closed and no Hungarian was allowed to take off.
Some 35 Hungarians remained at the airport, without answers or compensation. There is a seven-month-pregnant passenger and a Hungarian in a wheelchair, whose suitcase was flown, but was also trapped here. Several of us would have flown because we had moved home, which means we had nowhere to go back, we got a hotel room on our own and bought another plane ticket for Wednesday. We visited the airport again today, but all they said at the airport was that the responsibility is with Wizz Air.
The reader wrote. He reported that they had also contacted Wizz Air, from which they first received no meaningful response and then said it was the fault of the passengers who did not board the plane and were not expecting compensation.
A Facebook video has also reached our page in which several passengers detail the unfortunate situation.
Based on the video, AIRportal.hu also reported on the case on Sunday night, in connection with which the portal also searched the airline. Wizz Air sent the following information:
Wizz Air confirms that a group of its passengers who exchanged tickets for flight W6 2202 between London-Luton and Budapest on March 7, 2021 have sadly missed the flight. According to an internal investigation by the airline, the ground handling company is responsible for what happened. We take full responsibility for this incident, but it is important to see that due to ever-changing travel restrictions, our colleagues and partners review thousands of documents a day to ensure that both the airline and the passengers comply with all travel conditions. current. And this process, in many cases, can lead to long lines at the boarding desks. Affected passengers can, upon request, transfer their ticket to another flight free of charge, or we will refund 100 percent of the ticket price or a 120 percent refund of the ticket price in Wizz points. In addition to reimbursement under Regulation (EC) n. 261/2004, injured passengers receive compensation of EUR 250, which can be requested on wizzair.com. The airline again apologizes for the inconvenience and promises to do everything possible to prevent a similar incident from happening again.
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