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Under restrictive measures introduced as part of controlling the coronavirus epidemic, since November 11, restaurants have only been able to serve their guests in the form of takeout food, meaning they have had to switch to food service for take and home. Since coordinating your own couriers with increased delivery traffic can be a major organizational task for a restaurant, the services of food delivery companies can be appreciated by restaurants.
3800 partner
“Like the first spring wave of the epidemic, the announcement of the restrictive measures in November immediately affected our system, we saw minute by minute how our customer base of more than 1 million responded to the tightening, and on November 11 , the day the restrictions were introduced, the number of restaurants and associated stores, ”Zoltán Patai, NetPincér’s CEO, told our newspaper.
“As in recent years, we have seen a steady increase in the last three quarters in terms of both the number of orders and the number of partner restaurants looking to join us,” he added. Since the first wave of the epidemic, more than 1,500 restaurant and supermarket partners have indicated their intention to join. to NetPincér, which currently works with 3,800 partners. The company deals not only with restaurant food, but also with food delivery at home.
“Already in the spring wave of the epidemic, we introduced changes in the operations of the company that still support our work, so we were already able to respond to the new restrictions that came into effect in November,” he stressed. The company has already sped up the connection process for new partner restaurants in the spring, so it will be possible for new partners to start home delivery within 3 days of requesting.
They also entered the market fast
The company announced on December 10 that NetPincér has launched a new service. According to this, the company supplies basic food and household items from its own stores. The objective of the service is to be able to order products to your home either in small quantities, without reserving time zones, or in 30 minutes. The service was launched in the first round in 10 districts of Budapest.
Not only for ordering, the tip can also go online
To minimize the risk of infection, more and more users are opting for contactless ordering and online payment to avoid having to contact couriers. In this case, the couriers leave the package in front of the door after calling. The company has even developed an online suggestion for NetPincér GO orders. This was made possible by the company’s new platform, launched in August, which introduced several other innovations, such as making the takeout feature available in addition to ordering, and allowing users to filter on more and more stores from contracted groceries.
Last year, Delivery Hero Hungary Kft., Which operates NetPincért, achieved net sales revenue of almost HUF 4 billion, which was almost double the turnover in 2018. Regarding how much higher demand for its services could lead to an increase in the company’s turnover this year, Zoltán Patai said: “We still don’t see exactly how this growth played out this year, but we can report an increase in 2020 as well.”
New support action
Regarding how each associated restaurant adapts to the possible difficult liquidity situation, Zoltán Patai said that several measures were taken in this regard already in the first wave of the epidemic, which are still in force today. For example, since the beginning of March, restaurants associated with cash flow problems have been temporarily able to switch to weekly liquidation. In addition, the company launched its new sponsorship campaign starting on November 26, which will release commission by January 6 for all takeout orders.
“We are also launching a ‘Help NetWaiter Partners!’ campaign, in the framework of which members of our customer base of more than one million will have the opportunity to use a coupon code “OUR ACTIVITIES” per person for purchases over 2000 HUF for a total amount of 25 million HUF. From this, the partner where the user places his order receives a subsidy of 500 HUF in all cases, and the customer receives the other discount of 500 HUF. In this way, we not only encourage our users to place orders, but also we provide direct financial support to our partners. ”Zoltán Patai also said that the company plans to launch more support projects. In April, the company tried to alleviate the situation of smaller partner restaurants by covering their transportation costs, making home delivery free to hundreds of restaurants in 28 cities for a month.
They work with more than three thousand messengers
In response to increased demand, the company has nearly doubled the number of its office staff in the last year. Around December last year, the company’s office team consisted of 115 people, which has now grown to 220 people. “We are still looking for new colleagues. We now have 14 vacant positions, but this number is constantly expanding, as we can offer opportunities not only in Budapest, but sometimes also in the field, ”said the managing director.
The number of messengers has grown by a thousand so far this year, so there are currently more than three thousand contract messaging partners working for NetPincár. Their composition shows a very colorful image, since due to the work that can be done flexibly, this is not the main source of income for many, but they do a messenger in a secondary job.
Find an actor, a musician, an event planner, a photographer, but there is also a waiter, a television host, a sales director, and a teacher who chose messaging.
– remarked Zoltán Patai.
The company is currently looking for couriers both in Budapest and in the countryside. It is planned to increase their number by hundreds in the coming months.. “We have switched to an online process for hiring couriers, which has tripled our hiring capacity: not only the registration, but also the learning process is now online. Once the contract is signed, our new courier partners will be able to start working in more than 30 cities across the country immediately. “
Regarding the post-epidemic period, Zoltán Patai emphasized: “there are measures that will facilitate and speed up the operation of the company, in addition to the epidemiological situation, so we plan to maintain them even when everything returns to the old battle.” These include speeding up the process of joining new restaurant partners and the process of recruiting and training online messengers.
Cover image: Getty Images
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