[ad_1]
Residents of Tamale Metropolis in the Northern Region are unhappy about what they describe as poor customer service from the Northern Electricity Department (NEDCO), a subsidiary of the Volta River Authority (VRA).
With the resurgence of the novel coronavirus disease (COVID-19) in Ghana, the Ghana Health Service (GHS) has advised against movement and overcrowding in work environments and public palaces as part of protocols to stop the spread of the dreaded virus.
But clients of the state power company have expressed disappointment at having to travel several kilometers to resolve complaints and other problems.
According to them, they have yet to visit the offices of the state power company to file complaints for energy-related problems amid Covid-19.
“We are forced to do so because there is no answer or the call is not made at all,” lamented an official and a resident of Changli.
“Imagine I still have to go to the VRA to report a cable failure in my area when I can call a technical team to fix the problem,” said a TV repairman identified as Afa Baba.
However, some business owners in Nyohani on Tamale South accused VRA’s Customer Service department of deliberately disconnecting the phone.
They complained of incessant power cuts and low voltage in the area that affects their business.
They added several complaints to the VRA / NEDCO and MP for the area Lawyer Haruna Iddrisu fell on the ears of death.
“If you put a call through your [VRA] customer service lines at the moment and it is either not responding or not working at all, “said Mohammed, owner of a hair salon.
Meanwhile, efforts to get VRA officials to respond have been unsuccessful at the time of this report.
