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The Community Water and Sanitation Agency (CWSA) reminded all customers in rural communities and small towns that the supply of free water to Ghanaians ends on Thursday, December 31, 2020.
In this regard, the clients of CWSA and all other providers of water services in the rural subsector, namely; Private water providers, water and sanitation management committees (WSMT) and NGOs, as well as the general public, should take into account that as of January 1, 2021, the monthly payment of water bills consumed will become the responsibility of customers and not the government.
“All categories of water service providers that participated in the provision of free water within the designated period should also be aware that CWSA will not accept bills for water consumed by its customers as of January 1, 2021. Therefore Therefore, it is recommended to go back to the previous methods. of billing and collection of payments to clients, ”said the statement signed by Worlanyo Kwadjo Siabi, executive director of CWSA.
CWSA also informed all consumers in rural communities and small towns that the agency’s water system management (WSMS) staff would resume full operations regarding billing, meter reading, and customer revenue collection. at designated locations, as was done prior to the start of the free program. Water.
These personnel will properly identify themselves and observe all Covid-19 protocols within customer facilities.
The Agency asked clients to take note that observance of the covid-19 protocols would be strictly enforced in all public fountains served by suppliers, as well as in all water system office facilities.
Community members are urged to continue to observe the following preventive instructions at public fountains, including normal opening hours for the water supply as before and water providers serving one consumer at a time and ensuring the observance of current social distancing protocols to avoid overcrowding. at all times.
When consumers fail to observe social distancing protocols and cluster in the riser, the vendor will temporarily shut off the faucet until life-saving order is restored, the statement said.
The Community Water and Sanitation Agency wishes to assure its clients the continuous supply of drinking water and quality services.
“The Agency and the Ministry of Sanitation and Water Resources express their most sincere gratitude to all Clients and Water Service Providers for their cooperation towards the implementation of the presidential directive of Free Water to rural communities and small towns throughout the nine months, “the statement added. .
Read the full statement below;
PRESS RELEASE ON THE END OF FREE WATER
ISSUED IN ACCRA ON DECEMBER 23, 2020
FOR IMMEDIATE RELEASE
THE NEWS EDITOR
ALL MEDIA HOUSES
ATTENTION: ALL PRIVATE WATER SERVICE PROVIDERS, WSMT AND NGO IN THE RURAL WASHING SUBSECTOR
THE GOVERNMENT’S FREE WATER PROGRAM ENDS DECEMBER 31, 2020
With reference to the presidential directive on providing free water to Ghanaians from April to December 2020, as part of measures to prevent the spread of COVID-19 in the country, the Community Water and Sanitation Agency (CWSA) and the Ministry of Sanitation and Water Resources, I wish to inform all clients in rural communities and small towns that as of Thursday, December 31, 2020, the supply of free water to Ghanaians comes to an end.
In this sense, the clients of CWSA and all other providers of water services in the rural subsector, namely; Private water providers, water and sanitation management committees (WSMT) and NGOs, as well as the general public, should be aware that, as of January 1, 2021, the monthly payment of bills for the water consumed will become the responsibility of the customers and not the Ghanaian government. All categories of water service providers that participated in the provision of free water within the designated period should also note that CWSA will not accept bills for water consumed by its customers as of January 1, 2021. Therefore , it is recommended that you go back to the previous methods of billing and collecting customer payments.
CWSA also wishes to inform all consumers in rural communities and small towns that the agency’s water system management staff (WSMS) will resume full operations regarding billing, meter reading, and revenue collection from the customers at designated locations, as was done before the start of the Free Water. These personnel will be properly identified and will observe all Covid-19 protocols within customer facilities.
The Agency wishes clients to take into account, however, that the observance of covid-19 protocols will be strictly enforced in all public water intakes served by suppliers, as well as in all the facilities of the water system offices. . Therefore, community members are reminded to continue to observe the following preventive instructions in public sources:
· Water suppliers will return to normal opening hours for water supply as before.
· Water providers will continue to serve one consumer at a time and will ensure compliance with current social distancing protocols to avoid overcrowding at all times.
· When consumers do not observe social distancing protocols and are grouped in the standpipe, the provider will temporarily turn off the tap until order is restored to save lives.
The Community Water and Sanitation Agency wishes to assure its clients a continuous supply of drinking water and quality services.
The Agency and the Ministry of Sanitation and Water Resources express their sincere gratitude to all Customers and Water Service Providers for their cooperation in the implementation of the presidential directive on Free Water to rural communities and small towns during the nine-month period. months.
On behalf of the CWSA Sector Minister, Board and Administration, we wish you a Merry Christmas and a prosperous 2021.
The end.
SIGNED
IN G. WORLANYO KWADJO SIABI
DIRECTOR
Contact person
Pauline Tambro (Ms.)
Chief Public Relations Manager
Tel. 0244369956
E-mail. [email protected]
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