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Some Tema clients asked telecoms giant MTN on Tuesday to step up its awareness efforts regarding the introduction of ID cards for MoMo’s cash-out transaction due to launch on April 2.
Clients said in an interview on Tema that although they have seen some type of statement on social media platforms, they cannot trust the authenticity of such messages as they do not know the source.
Customers stated that the credibility of messages circulating online has nothing to do with MTN, except that people keep forwarding and sharing them.
The checks indicate that some MTN users have received the message: “Dial * 400 * 1 # to verify if your momo account was registered with your valid ID cards; if not, you must withdraw all your money before April 2. Valid from April 2, without identification, without withdrawal. Share to save friends and family ”.
“If something of this type is mandatory, it is up to MTN to step up its awareness efforts, as most Ghanaians are not on social media platforms to meet and comply with the directive,” said Abigail Tackie, social worker of Tema Community 9..
He added that, while mandatory, it is up to MTN to be proactive and give advance notice while reminding customers whose momo account contains other people’s details what steps to take to avoid losing their momo money.
Ms Tackie admonished MTN to increase its awareness by leveraging social media advertising through mainstream media such as television, print and radio to reach the masses.
He said MTN could also adopt interactive voice response to further disseminate the directives to all people; including the visually impaired and those who cannot read as they did with the Covid-19 protocols education.
The GNA information also indicates that MTN has announced that as of April 2, an update to its mobile money system will require agents to enter the valid national identification number of customers before transactions can be successful.
According to MTN, the measure seeks to curb the rise of fraudulent activities directed at its clients with the introduction of this layer.
An MTN customer representative in Tema told the Ghana News Agency that “those who registered with ID cards that do not bear their names can visit the nearest MTN center with proof of ownership to update the momo account.”
