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Fidelity Bank Ghana, a leading local bank, has partnered with SWIFT, the global provider of secure financial messaging services to adopt the Global Payments Innovation (gpi) service, making cross-border payments faster and easier for customers.
A statement from Fidelity Bank Ghana, copied to the Ghana News Agency, said that the industry’s first initiative would allow Fidelity Bank clients to track cross-border payments in real time and provide end-to-end traceability for facilitate precision in the status of border remittances.
Edward Opare-Donkor, Deputy General Manager, Operations and Support Functions, Fidelity Bank Ghana, said: “We are proud to be the first bank in Ghana to adopt the SWIFT gpi service to provide additional value to our customers. This high-value service will enhance our customers’ ability to track cross-border payments or transactions in real time, with maximum transparency. “
“Almost 50 percent of all gpi payments are credited to end users in 30 minutes and more than 90 percent in 24 hours. SWIFT gpi provides traceability with its unique end-to-end transaction reference (UETR) code, ”he added.
Aaron Ameyaw, director of corporate and transactional banking operations at Fidelity Bank Ghana, said that the adoption of the SWIFT gpi service demonstrated the bank’s commitment to innovation and providing digital solutions tailored to customers in banking transactions.
The gpi service, he said, would improve the bank’s customers’ payment experience by offering them smooth, secure and frictionless transfers.
Olivier Lens, SWIFT Head of Sub-Saharan Africa, noted that since its launch, SWIFT gpi has been widely adopted as the new standard in cross-border payments by the global financial community, dramatically improving the customer experience.
SWIFT gpi would allow Fidelity Bank Ghana to provide greater speed, transparency and end-to-end monitoring to its clients, he reiterated.
“As we move forward on our journey to improve the trust and reliability of cross-border payments, we continue to develop value-added services in addition to gpi to make cross-border payments as fast, fluid, secure, profitable and accessible as domestic payments. . ” he said.
The statement said that Fidelity’s partnership with SWIFT was part of the bank’s “Together We’re More” brand promise, which saw success as a collaborative effort between itself, customers and the public.
The Bank had shown that by working together with clients, collectively they could accomplish more important things.
With its ‘Together we are more’ brand promise, Fidelity Bank Ghana is the largest privately owned bank in Ghana and the fourth largest in terms of assets and deposits.
The Bank has two subsidiaries: Fidelity Asia Bank Limited and Fidelity Securities Limited. It currently has 75 branches, around 2000 agents and more than 114 ATMs throughout the country.
Source: GNA
