Garmin issues frequently asked questions when ransomware attack enters the fourth day


The Garmin ransomware attack, which started Thursday morning, is on its fourth day, and the company released a brief statement, as well as a list of frequently asked questions that users may have, including the assurance that their data personal are safe.

As we reported yesterday, the attack’s orchestrators are said to be seeking a $ 10 million ransom to stop the attack, which has affected services, including the fitness tracking service, Garmin Direct.

> Garmin ransomware attackers say they demand $ 10 million with Garmin Connect still idle, but there is an alternative solution to upload Strava

Pilot services, including the flyGarmin flight navigation tool, have also been affected, and given their critical nature, it doesn’t seem unreasonable to assume that Garmin will prioritize bringing them back online first.

Although the company did not confirm that it has been specifically targeted by a ransomware attack, but instead uses the word “hack,” it said: “As a result of the hack, some features and services on these platforms are not available to customers.

“Additionally, our product support call centers are affected by the outage, and as a result, we are currently unable to receive any calls, emails, or online chat.”

He added: “We are working to restore our systems as quickly as possible and apologize for the inconvenience. Additional updates will be provided as they become available. “

He also provided a short list of answers to frequently asked questions:

Was Garmin Connect customer data lost during the outage?

Although Garmin Connect cannot be accessed during the outage, activity and health and wellness data collected from Garmin devices during the outage is stored on the device and will appear in Garmin Connect once the user syncs their device.

I am an inReach customer. Can I continue to use SOS and messages during the interruption?

inReach SOS and messaging remain fully functional and are not affected by the outage. This includes the MapShare website and the email response page. The status of inReach can be found here.

I have a new Garmin product. When can I pair it with Garmin Connect?

We are working as quickly as possible to restore Garmin Connect functionality. Garmin Connect status can be found here.

Was my data affected as a result of the outage?

Garmin has no indication that this disruption has affected your data, including activity, payment, or other personal information.

Five historical events that lasted less time than Garmin’s current outage

The shortest reign of a monarch

King Louis XIX (Louis-Antoine of France) reigned for only 20 minutes in July 1830 after his father’s abdication before he also abdicated. Guinness World Records says that the brevity of his reign is shared by Crown Prince Luis Felipe of Portugal, who died from gunshot wounds sustained in the same attack in which his father Dom Carlos was killed in Lisbon in 1908. Without However, unlike France, Portugal had no automatic succession law, so he did not access the throne before his death.

The Anglo-Zanzibar War

Generally considered the shortest war in history, the Anglo-Zanzibar War of 1896 was fueled by the death of Sultan Hamad bin Thuwaini with the British successor opposed to Sultan Hamad bin Barghash. The conflict lasted between 38 and 45 minutes, according to sources. He left 500 dead and wounded on the Sultan’s side, while a Royal Navy sailor was wounded, resulting in the installation of the British candidate Sultan Hamud at the head of a puppet government.

Britney Spears’ first marriage

In 2004 Britney Spears, then 22, married childhood boyfriend Jason Allen Alexander in Las Vegas, but the marriage was annulled just 55 hours later, a petition to the court stating that the pop star ” did not understand their actions. “

Lord Bath’s tenure as Prime Minister

In February 1746, after a series of disagreements with Prime Minister Henry Pelham, King George II asked Lord Bath to form a government. In the next 48 hours, Lord Bath managed to persuade a single person to serve as minister under his command, so the King reluctantly invited Pelham to return.

The longest tennis match

American tennis player John Isner’s first-round men’s match against Frenchman Nicholas Mahut at Wimbledon in 2010 took 11 hours and 5 minutes of playing time, but lasted three days, suspended twice just after 9 p.m. due to lack of light. Isner, after losing four match points during the fifth set of the marathon, finally won 6-4, 3-6, 6-7, 7-6 and (deep breath) 70-68.