Emirates Airlines receives half a million requests to recover canceled flights … and the company responds

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Emirates Airlines announced today, Sunday, that it has strengthened its capabilities and resources to accelerate the fulfillment of customers’ requests to recover their money, which they paid to buy travel tickets on flights, canceled due to the outbreak of the new Corona virus epidemic. , which causes Covid-19 disease.

Moscow – Sputnik. According to the company’s official website, it has received close to half a million recovery requests and is taking proactive steps to schedule its final actions and improve its resources, with the aim of speeding up the completion of money-back transactions.

The Dubai government-owned oil tanker explained that it handles approximately 35,000 redemption requests per month, but is now preparing to handle 150,000 requests per month as it has set a goal to complete all cumulative orders by next August.

“We, like other airlines, are experiencing difficult conditions, and while we are depleting our cash reserves to meet refund requests, we consider it our duty and we have our responsibility, and we assure our customers and business partners that we are committed to meet their demands, “said Tim Clark, president of Emirates Airlines. We are doing everything we can to speed up your money back. “

“The situation continues to fluctuate from the first weeks of the pandemic, but we have modified the exemption policy that we follow due to the spread of Covid-19, as we have facilitated the process of re-booking and canceling travel tickets, and we have Repeatedly emphasized that we always place our customers at the top of our priority list. We have also contacted customers. Those who have requested to change reservations or refund to inform them of the new options we offer them “

Customers who wish to obtain travel coupons or redeem their money can apply online or through the company’s website, or by contacting their travel agents.

Customers affected by trip cancellation and travel restrictions can keep their current tickets for up to 24 months and rebook when they decide to travel later, and can exchange the unused portion of the ticket with a travel voucher equivalent to the value paid against the original reservation.

This coupon can be used to purchase any Emirates Airlines product or service free of charge, providing more flexibility for customers to rebook when deciding on their new travel date.

Customers who choose to keep their tickets or travel coupons can request a refund if they cannot travel later; they will not be charged a refund penalty.