While the inauguration of Walt Disney World is well under way, the reopening of Disneyland Resort remains stagnant, with hotel cancellations now extending through September 5th.
Guests with existing reservations have started receiving emails informing them of the cancellation, which is as follows:
Dear guest,
We are sorry to inform you that your upcoming visit to us will be affected by various closures. We recognize that the situation of COVID-19 is constantly evolving, and there are many factors that help us to determine the timing of when various aspects of our business will reopen in a responsible manner.
Disneyland Park and Disney California Adventure Park will remain closed and will reopen at a later date, pending approval by state and local government. The Disneyland Resort hotels are also closed and will reopen at a later date. Given this unusual situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately this does not mean that we can meet your upcoming hotel room reservation. If you have already modified or canceled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action is required.
To provide additional flexibility, we will waive mandatory cancellation and cancellation fees from Disney until the date of check-in for reservations arriving by September 5, 2020. If you are unable to reach us before your submission date for such time period, you will not be penalized or assessed on Disney fees for canceling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Please note that some package components are non-refundable and subject to third-party cancellation policies. You must work directly with any third-party operators you have used to book parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rental.
To cancel or change your reservation, please contact Walt Disney Travel Company (714) 520-5050 between the hours of 7 a.m. PST and 9 p.m. PST, 7 days a week. If you are a resident of Canada, call (800) 496-6337.
If you originally booked through a Travel Professional, please contact them directly if you have any questions or would like to reschedule.
We expect heavy conversation volume and appreciate your patience as we work hard to respond to all questions.
Honest
Disney Destinations, LLC
The resort had previously canceled reservations through August 29th. Currently, only the Downtown Disney District is open to guests.
Keep reading WDWNT and Disneyland News Today for more updates on this ongoing story.
