Citibank has learned a lesson in the importance of UI design in 500 million



Streetside Citibank banking location at night.

A federal judge has ruled that Citibank is not entitled to the 500 million in remittances sent to various creditors last August. Kuldegi software and poorly designed user interface contributed greatly to the scruple.

Citibank was acting as an agent for Revlon, which owed millions of dollars to various creditors. On August 11, Citibank will send લે 7.8 million in interest payments to these creditors.

However, Revlon was in the process of refinancing its debt – turning its remaining debt into a new loan – to pay off a few debtors. And this, combined with the confusing interface of financial software software called FlexCube, led the bank to accidentally repay the principal on the entire loan, most of which was not due until 2023.

Here’s how Judge Jesse Farman describes the situation:

On FlexCube, the easiest (or possibly) way to run a deal is to pay Angelo Gordon Lenders their share of principal and interim interest until August 11, 2020, and then reconfigure the 2016 term loan with the rest of the end payers. In order to enter the system, the loan has to be repaid in full, it starts paying interest to all the end payers, but the main part of the payment is to be directed to “Wash Wash Account” – “Internal Citibank Account”. “To help ensure the money doesn’t run out of the bank.”

The real task of introducing this transaction into Flexcube fell to a subcontractor in India named Arokia Raj. It was introduced with a FlexCube screen that looked like this:

Judge Jesse Ferman

Rajan thought that checking the “principal” checkbox and entering the Citibank Wash account number would ensure that the main payment would be on Citibank. That was wrong. To prevent the principal from paying, Raj really needed to set the “front” and “fund” fields to the account and “principal”. Raj did not do that.

Citibank proceedings require three people to sign up for a transaction of this size. In this case, it was Raj, who was his colleague in India, and a senior Citibank official in Delaware named Vilasant Fratta. All three believed that setting the “elder” field to an internal wash account number would prevent the principal’s payment. As he approved the transaction, Fretta wrote: “Feels good, please go ahead. The principal is going to wash.”

Revlon’s creditors rejoiced

But the principal was not going to wash. When Raj did a regular review the next morning, he noticed that there was something sharp about the previous day’s statistics. Citibank actually sent about $ 900 million, not the 7. 8.78 million it was trying to send.

Citibank then went to great lengths to recover the funds, informing each creditor that the principal payment had been made in error. Some creditors sent the money back. But others refused, leaving Citibank with million 500 million.

In general, early repayment of a loan is not a big deal, as the parties can negotiate for a new loan on similar terms. But in this case, some lenders were not on good terms with Revlon and Citibank.

At the beginning of the year, as the epidemic gained momentum, the revolvers experienced financial difficulties and sought to borrow more money. To do so, Revolu assured most of his previous creditors that he would allow the collateral to be transferred from his old loan to the new one.

The strong-handed strategy angered other creditors, who felt that the reduced collateral could hold them back if Rivlon ran out of money. That’s more than a theoretical concern: Bloomberg’s Matt Levine reports that Rivlon’s debt is “about 42 cents on the dollar.” But under the terms of the loan, the minority lender had no way of pushing for early repayment.

So Citibank’s scruple allowed Revlon’s creditors to withdraw cash, which they may never have received back. And if the company can’t get the money back from the old lender and find new lenders willing to replace the funds, it could leave Revlon in an uncertain financial situation. However given its screwup, Citibank could potentially end up as Rev Revlon’s new creditor.

The judge ruled against Citibank

Citibank has claimed that it has the right to get the money back as the cash was sent by mistake. In general, the law will be next to Citibank here. Under New York law, someone who sends an erroneous wire transfer – for example, sending a payment to the wrong account – is entitled to a refund.

The law makes exceptions when the debtor pays the contingent creditor. In that case, if the creditor did not have prior knowledge the payment was erroneous, it will be treated as a free loan repayment. Judge Furman ruled that the principle applies here, although the next day Citibank reported the error to its creditors. Defendants noted that the amount they received matched the amount Penny paid by Revlon, so they justified the assumption that it was an early repayment of the loan.

Furme also argued that it is reasonable for creditors to assume that a civilized bank like Citibank would not send such a large amount by accident.

“Citibank, one of the most sophisticated financial institutions in the world, made a mistake that has never happened before. A border of about સર 1 billion would be irrational,” he wrote.

However, the case is not over. Furman has ordered creditors to keep funds in escrow to give Citibank time to appeal its ruling.

“We strongly disagree with this decision and intend to appeal,” Citibank said in a statement. “We believe we are entitled to the funds and will continue to achieve their full recovery.