Reference photo – Agencia UNO

Since February 2020 that MLCA managed to change her identity card to be recognized as a trans woman and rectified his part of birth. But despite the fact that since October it began its procedures in the Santander Bank, from the company they have repeatedly refused to change their name on the bank card.

For the same reason, he filed an appeal for protection sponsored by the Homosexual Liberation Movement (Movilh), since when I received the card of a plan called Life Account “I appear individualized with my old registered name”.

“I contacted the call center and was attended by two executives, ABG and MPMI. Then, on October 26, I sent them the photo of my identity card. As there was no response, I insisted three days later and they replied that they would send the information to the area specialized in modifying the client’s data, “said the woman.

After that, an official identified as MPM contacted her, who told her that she could pick up her new card at any branch, so “on November 6 I went to one on Av. Apoquindo and at Customer Service, I explain the situation and hand over my identity card. The worker points out: ‘here your finger, your fingerprint keeps saying that your name is another’. He repeated my old name several times and in a high tone of voice, so that the audience present heard everything he was saying, which caused me to feel ashamed and reviled“.

As a result, MLCA filed a claim with the Sernac on November 11, which was rejected by Banco Santander. For the same reason, from the Mobile they assured that “the bank’s attitude has been abusive, transphobic and humiliating. This subjecting people to fingerprint recognition, telling them to their faces that what their card says in front of is called something else. of others and refusing to resolve the discrimination is intolerable. “

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