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A few days ago, a law student at the Andrés Bello University (UNAB) reported that a representative of the collection company came to his home Consignment, who violently rebuked him for the debt he has with the university.
The situation was captured by security cameras and the university announced, through a statement, that it terminated the contract with the aforementioned firm.
Today, Thursday, Remesa issued a statement regretting what happened, ensuring that that way of charging “is not part of the protocol and does not identify with the spirit of work ”of his team.
“Before this we are carrying out an internal summary, to take the corresponding measures and the necessary sanctions. The worker has already been terminated “, Held.
Regarding the accusation, Remesa said that the official was “only a verifier of residence, who does not know the debt of the young man.”
“This verification must be carried out when there are debts or liens, so that, in the case of having to send a notification, it actually reaches the debtor’s domicile, so as not to cause greater damage,” the firm explained.
The company added that it will contact the injured student shortly, “To deliver the corresponding apologies and the cost of the overdue debt will be assumed ”.
“As a company we understand and are empathetic with the situation we are experiencing today as a country and how the crisis is affecting people, so that in our collection processes we have always followed protocols that seek to provide a solution, both to the company and to It charges, as the debtor, “Remesa pointed out.
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