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Strong accusations against the tech store PC factory went viral on social networks, where a woman reported that it was discriminated against, humiliated and received sexist treatment by workers when buying a computer.
Margot assemble He said that last week he bought the device at the store located in the Mall Costanera Center, but when he got home, everything worked much slower than expected.
The nightmare came when she wanted to change it and in the store a salesman treated her badly, saying that the failures were only a “whim“from her, according to her testimony.
Margot said that the subject “it was altering and altering, and in a minute he tells me something that I will never forget: ‘well, look, the computer you bought can do everything you want, it’s just very slow’. “
After the bad time, and that another worker did not attend to her in the after sales service, He decided to go back to his boyfriend: “The deal changed 180 degrees. ‘Gentleman tell me how I can help you, don’t worry, you have problems with your PC? Let me see it, don’t worry ‘and I’ll stand next to it. I couldn’t believe what was happening, “said the woman.
“They treated him as if my boyfriend were the prince of England and I stood there like a hueona, it was so frustrating. I left the store and I started crying Because it had never happened to me that they discriminated against me so much for being a mine, “she said.
Margot had to pay another 200 thousand pesos to have the defective equipment exchanged for a better one, but she assures that she will never buy from them again.
The complaint took flight and there were thousands of messages on social networks due to the scandal, with other women and users reporting bad experiences.
Finally the company reacted via Twitter: “It is not PC Factory’s policy to discriminate in customer service but to always offer the best service. We are gathering information to improve the shopping experience,” they indicated, regretting what happened to Margot.
We regret the situation exposed by our client for her experience in one of our stores. It is not PC Factory’s policy to discriminate in care but to always offer the best service. We are gathering background information to improve the shopping experience.
– PC Factory (@PCFactoryCL) February 2, 2021
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