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The company LDA SpA, marketer of Cannes and Charly brands, offered a compensation of 1 million 750 thousand pesos for each deceased pet as a result of the consumption of their food.
In the middle of this year, numerous complaints and citizen alerts regarding foods for pets presenting rancidity and bad smell, and whose consumption caused intestinal discomfort, diarrhea, vomiting and other symptoms in little animals.
The firm attributed them at the time to “a deviation in the functioning of the preservative”, and withdrew a set of batches with problems, marketed in Chile between September 1, 2019 and May 31, 2020.
“We regret not being able to turn back time”
“After seven months of the unfortunate situation (…), and having worked with a multidisciplinary team in search of the best way to compensate those people whose pets were affected, we want to inform you that we have reached a compensatory proposal within the framework of the Collective Voluntary Procedure initiated with SERNAC“Cannes reported through its social networks.
“The goal is to financially repair all members of our community whose pets were affected. (…) We regret not being able to turn back time and that this situation had never occurred, however, it is our duty to respond and offer our sincere apologies, “said the firm.
He added that “during these months off the market“incorporated new quality controls “both internal and external”, along with “requalifying and modifying” your suppliers.
“Within the framework of the new quality protocols, We have a rigorous certification supervised by the DICTUC, of the Pontificia Universidad Católica de Chile, which allows us to give higher quality guarantees of our new products, “he said, reiterating his” sincerest apologies. “
Dear Cannes Community, After seven months of the unfortunate situation that occurred with some batches of our …
Posted by Cannes, the richness of being a dog. on Tuesday, December 15, 2020
The amount of compensation
He National Consumer Service reported that, from last May until today, has received more than 400 complaints against the brands Cannes and Charly due to possible problems generated by the consumption of these foods.
“The solution proposal presented by the company establishes compensation amounts that were calculated according to the damage caused to the pet, being able to go from the cost of the food to $ 1 million 750 thousand pesos in case of death of the pet as a result of the consumption of the food, “he indicated.
The scheme is as follows:
- If the food caused one or more temporary damage, consumers will receive 200 thousand pesos for each affected pet.
- If the pet was left with chronic liver damage, the owners will receive one million pesos for each affected animal.
- If the product of food consumption pet died, the consumer will receive 1 million 750 thousand pesos for each deceased animal.
How to prove the damage
The compensation payment process contemplates that The company will have a form on its website for consumers to submit the information that proves that they are part of one of these affected groups.
This will be done Through tickets or any other document that proves the purchase and / or packaging of the respective product.
In the case of those consumers whose pets suffered damage to their health, they must have their ownership. For it, must accompany the registration in the register of responsible ownership of pets kept by the respective municipality in accordance with the provisions of Law No. 21,020.
In the event that the consumer has not registered their pet in the aforementioned registry, they must prove their quality by notarial affidavit stating that you own the pet, or pet’s veterinary file, duly issued and signed by a veterinarian authorized to practice the profession.
Finally, consumers must prove the damage suffered for their pets (one or more): if you suffered a temporary affectation, if you suffered chronic liver damage or if you died.
To do this, consumers must present background information, such as:
- Certificates or reports of veterinary care of the pet.
- Veterinary medical record or file of the pet, issued by a veterinary doctor authorized to practice the profession.
- Biochemical profile and blood count of the pet.
- Ultrasound reports of the pet signed by competent professionals.
- Pet epicrisis.
- Where to carry out the procedure contemplated in the proposal
- In order to carry out the procedures that allow proof of being a beneficiary, consumers must complete the procedures on the website that the company will have, which will be made known once the consultation is finished.
In the event that the company, after providing all the background, excludes the owner from compensation or qualifies him in a different category than the one that corresponds, consumers will have the right to request a review, being able to attach all the documentation that had not been previously provided within a period of five business days from the receipt of the response from LDA.
If again the company indicates that it does not qualify, consumers will have the right to request a review of their background by an entity or a professional related to veterinary medicine.
How will it be paid
Once the universe of consumers who will benefit has been resolved, the company will pay the corresponding amount through Wire transfers, to the extent that the person has provided their bank details.
In the event that the above does not occur or it is impossible to make the transfer, the company will make the payment by issuing a ok view in a banking entity yet to be determined, but that will be promptly informed to consumers by email or telephone that they have previously delivered.
Likewise, the company must pay for the “claim cost” a sum equivalent to 0.15 Monthly Tax Units (7,556 pesos approximately), to all the people who submitted claims to Sernac for this reason.
#SERNACInforma 📣 | Following demands of the @SERNAC, the company LDA SpA delivered a proposal to compensate consumers whose pets had health problems due to the consumption of brand foods #Cannes and #Charly.
Check all the details 👉🏼 https://t.co/jkgM9ofwd7 pic.twitter.com/d950GYIOxT
– Sernac – Chile (From 🏠) (@SERNAC) December 16, 2020
“A pet today is part of the family”
He national director of Sernac, Lucas del Villar, stressed that a compensation proposal would be reached after several months of negotiations, which included a public consultation with consumers themselves, as well as coordination with the SAG and consultation with the Veterinary Medical College to obtain more information.
“No amount can compensate for health problems and less the death of a pet, who today are considered part of families “, he reflected Del Villar.
Notwithstanding, “with this proposal, at least timely compensation is being delivered and basic demands are made to ensure that this does not happen again “he added.
“Nobody buys a food thinking that their pet can get sick from it, and people deserve to trust that the product is safe for their health,” Del Villar said.
At present, the proposal submitted by the company is under public consultation, where Affected consumers may, between Saturday, December 19, 2020, make their suggestions or observations. After the citizen consultation, the proposal will be presented to the courts for approval.
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