Sernac affirms that it is investigating Felices y Forrados for a complaint of misleading advertising

This Wednesday in an opinion column published by Pulso, the economist Salvador Palma accused the company Felices y Forrados of misleading advertising.

The economist explained that in its reports the company indicates that in the last 11 months since the social outbreak, it has achieved a profitability of 14.09%, which is more than 3 times higher than that of Provida’s fund A. However, Palma affirmed that the changes of funds take four days and that when calculating the profitability at the moment in which the modification actually materializes, the effective return from October 17 is 1.99%.

In an interview with Radio Duna, the director of the National Consumer Service (Sernac), Lucas del Villar, when consulted about this complaint, stated that “we are going to review this information and officially request the verifiability (of advertising) as we usually do”.

Del Villar pointed out that Sernac started an investigation against Felices y Forrados in 2013 when it also learned, through an economist, of consumers who had contracted the service and who made all the changes recommended by the company, obtaining losses. The executive specified that that minute the adhesion contracts were requested and adjustments were demanded from the company.

Later, consulted by Pulso, Sernac said that they are investigating the situation involving Felices y Forrados.