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Yesterday, Wednesday, the clients of the telecommunications company VTR they suffered a massive service failure.
Specifically, it was a fixed internet and cable television cut; and that affected users of the Lo Barnechea, Vitacura, Las Condes, Providencia, La Reina and Ñuñoa communes.
In this regard, the company assured through a statement that it will compensate said clients.
“(…) VTR communicates that it will compensate its affected customers”He said without going into detail.
This last record of failure of the company’s services would have been due to two outages on your fiber optic networkOne of them, they assured, of an intentional nature, for which legal actions were announced.
In parallel, the Undersecretary of Telecommunications (Subtel) officiated at the signing By this situation; and also requested a complete detail of the actual number of affected customers.
Along the same lines, Subtel recalled that according to current regulations, “users are entitled to a discount on their monthly fee for any suspension, interruption or alteration of a service for non-attributable causes that exceeds six hours in a day or twelve discontinuous hours in a month ”.
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