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A massive fall, in different communes of the Metropolitan Region, of the pay television, telephone and internet service of the VTR company was reported by its users this Wednesday afternoon on social networks.
“We communicate to our clients that there is a drop in service in some sectors of Las Condes, Lo Barnechea, Vitacura and Ñuñoa. Our technical team is working to solve it as soon as possible, we will be informing by this means”, Said the company through its Twitter account.
Users of La Reina also indicated that they were without service.
The company, at around 10:46 p.m., explained that the service interruption was due to two outages in its fiber optic network, and stated that one of these was due to “acts of vandalism just outside one of our main distribution centers. (HUB).
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The second fiber cut, said the company, was the result of a fire caused by the fall of electrical cables on its network.
VTR’s estimate for return of service is close to midnight.
The Undersecretariat of Telecommunications reported that they were gathering more information on what happened. It will also officiate the company to deliver all the information regarding the causes of the failure and the actual number of affected customers. Once the letter is received, VTR will have a period of 24 hours to respond to the requirements.
The situation adds to the one that occurred during the night of Tuesday after, as a result of the collision in a power pole, part of the company’s optical fiber was cut. leaving areas of Maipú and Pudahuel without services for about 12 hours.
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