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The telecommunications company VTR attacked the class action lawsuit filed by the National Consumer Service (Sernac), in which she is accused of providing a “poor quality” Internet service, accusing that she suffers a “popular trial” and a “herd effect” on social networks.
After the legal action – filed on July 24 – was declared admissible, the company submitted two requests over the weekend: the first questioned said admissibility, while the second assured that The precautionary measure requested by Sernac – freezing the charge for internet plans to users who have questioned the service – should not be carried out.
According to what was published by the newspaper Third, the writings maintain that “VTR has not lost customers substantially during the pandemic, which reveals that the complaints received are far from being massive or generalized, especially for a company that presented, as of March 2020, according to the data provided by Subtel, 1,331,835 customers subscribed to the internet service “.
Likewise, the company ensures that the precautionary measure, if materialized, “It will end up being a resolution that makes the VTR operation unviable and condemns it to bankruptcy.
According to VTR, Sernac’s action “seems to be founded, as if this were a popular judgment, in a series of statements made on social networks against VTR, without them, individually or collectively considered, having sufficient merit to found the exercise of a collective action “.
And he emphasized that the claims correspond to “a herd effect, which includes the interest in gaining prominence through likes -like or heart signs-, insults and aggressiveness, all frequent and totally unpunished attitudes in digital media “.
This Sernac class action lawsuit joins the one filed in July by the Organization of Consumers and Users (Odecu).
