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The telecommunications company VTR presented on Friday 4th and Saturday 5th of September two briefs that seek to stop the class action lawsuit that the National Consumer Service initiated against him, an entity that on July 24 started the legal action based on more than 11 thousand claims presented for poor quality in the provision of the service.
At the time the national director of Sernac, Lucas del Villar, affirmed that although problems in services were understood “at the beginning of the pandemic”, In July of this year, “four months had passed, where the expectation is that companies adjust their processes and respond appropriately to consumers.”
After the class action lawsuit was declared admissible, VTR filed two requests this weekend. The first questions said admissibility and the second points to the fact that the precautionary measure requested by Sernac – freezing the collection of internet plans from users who have questioned the service – should not be carried out.
: Sernac files class action lawsuit against VTR for poor quality in internet service Read more
According to what was published by Pulse, in these actions it is stated that “VTR has not lost customers in a substantive way during the pandemic, which reveals that the claims received are far from being massive or generalized, especially for a company that presented, as of March 2020, according to the data provided by Subtel, 1,331. 835 customers subscribed to the internet service “.
In addition, the company assures that if the precautionary measure requested by Sernac is decreed, this “It will end up being a resolution that makes the VTR operation unviable and condemns it to bankruptcy”.
Given the admissibility of the claim, the company affirms that the action of the National Consumer Servicer “seems to be based, as if this were a popular judgment, on a series of statements made on social networks against VTR, without them, individually or collectively considered, having sufficient merit to found the exercise of a collective action “.
The company claims that the complaint “does not contain a clear statement of the facts” and that The claims correspond to “a herd effect, which includes the interest in gaining prominence through likes -like or heart signs-, insults and aggressiveness, all frequent and totally unpunished attitudes in digital media”.
Photo: Aton Agency.
