Business

Tony Hussey, former CEO of Zappos, built his company’s culture around customer service and made sure it survived Amazon’s takeover. Here are the 6 best quotes from his memo announcing the deal

Ethan Miller / Getty Early Zappos investor and former CEO Tony Hsih died on Friday. Hussey, who runs an online shoe seller, set up a bar for customer service, helping his employees send flowers and cards to customers, call with them for hours, help order pizza, and especially deliver expensive …

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