Walt Disney World has just released all the details on additional extension options, plus how to request a cancellation and refund. You can check out the full details below and make sure you keep in mind the important deadline of August 11 for cancellations and refunds:
Reopening of policy options
We know that many Pass Bearers are eager to return to magic, and we are also eager to see our Pass Bearers. We also recognize that park reservations will change the way many of our pass holders use their pass. With that in mind, we are offering these alternative options for managing your pass.
If you are an Annual Pass holder who has paid in full, your options are:
- Receive an additional one month (30 days) extension to your pass (unless you choose to cancel your pass). This additional month will be automatically processed and will be visible in your My Disney Experience account for the next few weeks.
- If you prefer, and instead of the one month extension, you can choose to cancel your annual pass (es). Your pass will remain valid until August 11, 2020 and will be canceled from August 12, 2020. You will be reimbursed the rest of the access days of your annual pass from July 11, 2020 until the expiration date. of your pass (as applicable, if applicable). . Refunds to the original form of payment can be expected in mid or late September. Refunds may take up to an additional month to receive if the original form of payment is not available. To request this option, contact VIPASSHOLDER Support at (407) 939-7277.
If you are an Annual Pass holder in the monthly payment plan, your options are:
- Receive an additional one month (30 days) extension to your pass (es) (unless you choose to cancel your pass (es)). This additional month will be automatically processed and will be visible in your My Disney Experience account for the next few weeks.
- If you prefer, and instead of the additional one month extension, you can choose to cancel your annual pass (es). If you choose this option, monthly payments will be suspended starting August 12, 2020. Your passes will remain valid until August 11, 2020 and will be canceled starting August 12, 2020. Any payments made between September 11, 2020 July 2020 and August 11, 2020 will be retroactively refunded. If you made a payment between March 14, 2020 and April 4, 2020 that has not yet been refunded, that payment will also be retroactively refunded. Refunds to the original form of payment can be expected in mid or late September. Refunds may take up to an additional month to receive if the original form of payment is not available.To request this option, contact VIPASSHOLDER Support at (407) 939-7277.
From now until August 11, 2020, call VIPASSHOLDER Support at 407-939-7277 to cancel your pass or request assistance on any individual concerns. Please note that once shipped, selections cannot be changed.
Please note: We will email these annual pass holders details in stages over several hours beginning on the afternoon of July 14.
