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Queries in the year Corona 2020 were most often related to the topic of travel, reported State Vice President Franz Schnabl (SP).
Marked by the corona pandemic, inquiries from the “pro Konsument” association in Lower Austria increased significantly in 2020. Specifically, there was a 30 percent increase from 13,000 to 17,000. Most of the inquiries were related to travel, followed by housing, banks and loans, the state vice president Franz Schnabl (SPÖ) drew up a balance on Tuesday together with Markus Wieser, president of the Lower Austrian Chamber of Labor, and the President Bettina Heise.
Many are waiting for their money until today.
Although costs for canceled flights and vacations were often reimbursed, many are still waiting for their money, according to a broadcast. “And in some cases, the path to court becomes clear,” Schnabl said. While there is insolvency insurance for the tour operator for package tours, this is not the case for airlines, and “clear gaps” in consumer rights have been pointed out. “Many airlines had offered their customers coupons as replacement for canceled flights. Urgent improvements are needed here so that the coupon is not useless in the event of insolvency,” said the chairman of the state party SPÖ.
Hygiene Cause Austria
Regarding the Hygiene Austria case, Wieser said: “People here have the right to get their money back.” Many supermarkets have already refunded money, but this also applies to Hygiene Austria if you have purchased masks directly from the company.
For the first time, “pro Konsument” also offered video tips and an “operating cost check” last year. The cooperation between AK Niederösterreich and the state of Lower Austria was officially extended on Tuesday.
