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Microsoft has confirmed a bug in Windows 10 for which the only current solution is to revert to a previous version of the operating system.
The error causes certificates to be missing after users upgrade to a newer version of Windows 10.
This is due to the Windows September 2020 Update, as well as updates that have occurred since then.
“System and user certificates can be lost when upgrading a device from Windows 10, version 1809 or later to a later version of Windows 10,” Microsoft said.
“Devices will only be affected if they have already installed any latest cumulative update (LCU) released on September 16, 2020 or later and then proceed to upgrade to a later version of Windows 10 from media or an installation source that does not has an LCU released October 13, 2020 or later built in. “
“This mainly happens when managed devices are updated using outdated packages or media through an update management tool such as Windows Server Update Services (WSUS) or Microsoft Endpoint Configuration Manager. This can also happen when using outdated physical media or ISO images that don’t have the latest updates built in, ”Microsoft said.
Microsoft explained that devices that connect directly to Windows Update and those that use Windows Update for Business will not experience this problem.
How to solve the problem
Microsoft said it is working on a fix, but the only way to avoid this bug in the meantime is to downgrade to the version of Windows 10 it was using previously.
“If you have already encountered this problem on your device, you can mitigate it within the uninstall window by reverting to your previous version of Windows,” Microsoft said.
“The uninstall window can be 10 or 30 days, depending on the configuration of your environment and the version to which you are updating.”
“Then you will need to upgrade to the later version of Windows 10 after the problem in your environment is resolved,” he added.
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