What to do if WhatsApp stops working on your phone on January 1, 2021



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The people who will be affected are those who do not have iOS 9 or higher on their iPhone or Android 4.0.3 or higher on their Android device.

Image: 123rf.

JOHANNESBURG: If you have an older iPhone or Android phone, you may lose access to WhatsApp or some features of the messaging app as of January 1, 2021.

The people who will be affected are those who do not have iOS 9 or higher on their iPhone or Android 4.0.3 or higher on their Android device.

People with iPhone 4 models will not be able to upgrade to newer software. The same will happen to people with Android devices like the Motorola Droid Razr and the Samsung Galaxy S2.

HERE’S WHAT YOU CAN DO:

To find out what software you are using and if you need to update before the new year, Apple users should go to their Settings, then go to “General” and “About”.

You can do this on an iPhone by going to Settings> General> Software Update to see what software you are running.

If you have an Android phone, you can find it in your Settings and it will probably be in a section called “About phone.”

Users of the affected phones can also back up their chats before January 1 if they want to retain them.

They can do this by going to the ‘Chat Backup’ option in the Chats section in Settings.

In addition to backing up their chats, older device users should also start looking for smartphones that are compatible with WhatsApp if they want to use the messaging app in the future.

Some with much older devices won’t be able to update their software at all, and if that’s you, it may mean that you lose access to certain WhatsApp features.

If that’s the case, or if you lose access to the app entirely, you may need to update your phone in order to get the most out of the app again.



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