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Uber has launched its new Uber Connect service in South Africa, which allows users to send packages to each other through the app.
“While restrictions continue to decline at level 2 of the national lockdown, social distancing remains imperative: Uber Connect aims to keep users connected while encouraging social distancing,” Uber South Africa said in a blog post.
“This feature provides a cost-effective, on-demand, contactless delivery solution for family and friends.”
With this service, South Africans can easily send items to one another without leaving home.
Packages shipped with Uber Connect must be worth less than the equivalent of R1,500, weigh less than 15 kilograms, and fit comfortably in the top box of a motorcycle.
Uber South Africa noted that items including medicines, recreational drugs, and dangerous or illegal items are prohibited.
He added that if your recipient is not available to receive the package, the delivery partner can contact the sender to resolve the issue.
“Uber does not maintain insurance coverage for lost, damaged or stolen packages,” the company said.
How to use Uber Connect
Uber said that users can follow the steps below to use Uber Connect:
- Pack items in a sealed box or bag, cleaning surfaces with disinfectant
- Write the destination in your Uber app
- Choose Uber Connect as the vehicle option (you may need to swipe up to see the option)
- Follow Notifications – You’ll receive notifications with instructions on how to help ensure a hassle-free pickup and when your delivery partner will arrive, just as you would with an UberX ride
- When you see the motorcycle focus on the app, you need to go out and load your item in the top box
- Share the trip with your recipient so that you can track the trip and meet the delivery partner outside to retrieve the package from the delivery partner
Uber noted that the Uber Connect service in South Africa is limited to areas where Uber Eats operates.
“Safety remains a top priority and Uber Connect follows all relevant safety and hygiene protocols,” said Uber.
“These include the requirement for masks for all drivers, as well as the completion of a safety checklist that reminds drivers to wash their hands and disinfect their corresponding delivery bags.”
Senders and recipients will also need to follow a checklist to ensure social distancing measures are followed, the company added.
The following image shows how the Uber Connect functionality works within the Uber app (click to enlarge):
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