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Capitec spokesperson Charl Nel said they were in the process of reversing the double withdrawal and that cardholders would receive a refund within 24 hours.
JOHANNESBURG – A technical problem has caused thousands of Capitec customers to wake up on Friday morning to find additional deductions from their accounts without their consent.
Messages and photos were posted on social media platforms this morning from people complaining that money is being taken from them without their approval.
Capitec said it was still trying to establish how a retailer using another bank managed to deduct transactions from Capitec account holders twice.
#CapitecBank ONLY IN: A technical glitch has led some Capitec customers to wake up this morning, to find additional deductions from their accounts, without their consent.
– EWN reporter (@ewnreporter) September 11, 2020
#CapitecBank Capitec says it is still trying to establish how a retailer using another bank managed to deduct transactions from
Capitec account holders, twice.– EWN reporter (@ewnreporter) September 11, 2020
Spokesperson Charl Nel said they were in the process of reversing the double withdrawal and that cardholders would receive a refund within 24 hours.
“In this transaction process, something went technically wrong. That bank requested the money twice. Some customers will see a double deduction on their account. Our IT team and the IT team at that other bank are working together to figure this out. as quickly as possible “.
We will send SMS to affected customers directly. We apologize for any inconvenience caused.
– Capitec (@CapitecBankSA) September 11, 2020
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