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WhatsApp has released a new beta update for its messaging app on Android, according to a report from WABetaInfo.
The latest update, which is available through the Google Play Beta Program, includes a new support feature that can be accessed from within the app.
Previously, customers had to send an email to the WhatsApp support center to report a bug or resolve a problem with their messaging app.
However, Android WhatsApp users will soon be able to contact the company’s support team from the app itself.
This in-app support tool is available from the Contact Us menu in the app and will allow you to send a message to the support team.
Users can also choose to include their device information to provide support staff with better context for their issue.
Text messages, media, and status updates are not included in the logs sent to WhatsApp support staff.
WABetaInfo noted that the in-app support feature is currently under development and is not yet available to the public.
Other upcoming features
WhatsApp is working on a host of other new features to be released in the near future.
These include disappearing messages, which allow you to send text and multimedia messages that expire once opened, and “vacation mode”, which allows you to turn off notifications for archived chats.
New storage tools for apps are also expected to be rolled out soon, as well as the ability to verify your identity for WhatsApp Web using fingerprint authentication on your smartphone.
In addition to these features, Facebook is moving toward its informed goal of merging Facebook Messenger, Instagram, and WhatsApp chats into one unified platform.
It has already integrated Instagram and Facebook Messenger, allowing users to communicate seamlessly between these applications.
It is not clear when and if the full integration of WhatsApp messages with Facebook Messenger will occur, as Facebook has not confirmed this plan.
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