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Nedbank said the cause of the double billing was due to a transactional file from Monday that was processed in error on Friday. Capitec said it was working to resolve the matter within 24 hours.
Capitec Bank clients took to social media in outrage Friday morning, saying additional deductions had been made from their accounts without their consent. Image: supplied
JOHANNESBURG – Nedbank has confirmed that numerous Capitec customers were affected by a technical error related to card transaction processing that resulted in double billing.
Thousands of Capitec clients woke up Friday morning to find smaller bank balances.
Since then, Nedbank has admitted that a transactional file was transmitted in error, resulting in the deductions.
The money is promised to be returned within the next 24 hours.
Customers took to social media in outrage Friday morning, saying there had been additional deductions from their accounts without their consent.
#capitec I don’t remember waking up at 2:49 am and making a cash refund at Shoprite …. kanti shoprite ayivuli ay 8 am … I want my money back pic.twitter.com/ACtneeaGUz
– 🎀 Cheesecake with strawberries 🎀 (@Radebe_merci) September 11, 2020
#Capitec bathing my last money 😭😭😭😭 pic.twitter.com/rS68xImLvN
– Zola Mbusi (@ ZolaMbu77075658) September 11, 2020
Nedbank explained that the cause of the double billing was due to a transactional file from Monday that was processed in error on Friday.
Charl Nel, Capitec spokesperson, said: “We can confirm that there was a problem this morning with some Capitec clients where there were double deductions. In the meantime, I note that Nedbank has come out to claim that they had a problem on their side and that is what our clients experienced on their accounts. We are working with Nedbank to resolve this issue and get the money back in their accounts within the next 24 hours. “
Nedbank has apologized for the inconvenience.
It is not yet clear whether other banks were also affected.
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