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It seems we owe a huge thank you to the Competition Commission. The group has ruled that motorists can have their cars repaired by any chosen mechanic, rather than having to rely on dealerships to maintain a warranty.
The decision marks a significant victory for road users, as auto industry giants ponder their next step.
South Africans will soon be allowed to have their vehicles repaired elsewhere, without voiding the warranty.
South African motorists are often forced to have their vehicles repaired by the people who sold them the car in the first place. But according to the CCSA, this violates the competition rules at Mzansi.
Starting in July 2021, ordering your own ‘quick fix’ will not mean that your vehicle’s warranty can be voided.
The Commission has explained that OEMs can no longer “prevent consumers” from seeking the maintenance service of their choice. However, a warranty can still be invalidated if a private mechanic damages the car further. Although some risks remain, this ruling gives vehicle owners much-needed respite.
CCSA’s Full Statement on Automotive Industry ‘Changes’
“The Commission has found that there are gaps in the knowledge of the information on consumer rights and the legal framework regarding guarantees. Independent Service Providers (ISPs) in South Africa have been excluded over the years from performing service, maintenance and mechanical repairs on motor vehicles under warranty. “
“One reason for this is that when a vehicle that is under warranty is repaired by a party that is not an approved dealer, there is a potential risk that certain provisions of the vehicle’s warranty will become invalid or void.”
“Beginning in July 2021, Original Equipment Manufacturers (OEMs) will recognize and not hinder the consumer’s choice to seek service, maintenance, and mechanical repair for their motor vehicles from a service provider of their choice, regardless of whether that provider service is a Concessionaire or ISP “.
South African Competition Commission
The guidelines are now available at @CompComSAwebsite, at https://t.co/Wrc1CnxEuy and will enter into force on July 1, 2021.
– CompComSA (@CompComSA) December 11, 2020
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