[ad_1]
FNB credit card customers have been left with declined transactions and void balances due to a technical issue.
When attempting to make purchases or complete transactions with an FNB credit card, the process is rejected and customers receive a message stating that “pending documents are required to comply with FICA”.
The problem is affecting FNB credit card customers across the country, and there is no way for customers to contact the bank as call centers are closed on Sundays.
The Financial Intelligence Center Act (FICA) requires financial institutions, such as FNB, to establish and verify the identities and residential addresses of their clients. This is done through identity documents and proof of residence in most cases.
However, customers reporting the latest credit card issued by FNB range from those who have recently signed up to the back and those who have been customers for decades.
FNB Card CEO Chris Labuschagne said the bank is aware of the problem.
“Our technical teams are working hard to urgently resolve the issue. We apologize to our customers for any inconvenience caused, ”he said.
@FNBSA @Rbjacobs How the hell can you block my card? If my card is rejected at a service station while traveling. This is shameful! What documents are required to #STAY me #FNB bill?? #FNBSA pic.twitter.com/REU99GAZoK
– Werner van Wyk (@VwWerner) November 15, 2020
Read: FNB is making changes to online payment approvals
[ad_2]
