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Capitec Bank has attributed a failure that led to double deductions from some of its clients’ accounts to a technical problem in Nedbank’s systems.
“The double deduction was caused by a technical problem in Nedbank’s systems, which affected billing at its point of sale terminals. We take this very seriously and are working with them to rectify the error as quickly as possible, ”Capitec Bank said in a statement.
The bank said it would follow an industry standard process, which could take up to 24 hours.
“We apologize to our customers for the inconvenience.”
On Friday, Capitec clients woke up to unexpected deductions from their bank accounts.
Some of the bank’s account holders complained that their cards appeared to have been used in retail stores in the early hours of the morning, and others said cash-back purchases were made.
Capitec had said in a morning tweet that the deductions were caused by a technical problem.
Nedbank confirmed in a statement on Friday that “certain individuals were affected by a technical error related to the processing of card transactions.”
“A transactional file from September 7 was processed in error on September 11, resulting in duplicate debits. Nedbank apologizes for the inconvenience caused and confirms that those affected will be reimbursed within 24 hours. “
TimesLIVE
