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They claim that they are earning just R4 per kilometer for each delivery after the global delivery service recently introduced a more affordable delivery fee structure in South Africa.
A screen of the Uber Eats app.
JOHANNESBURG – Uber Eats drivers across the country halted food deliveries on Saturday, accusing takeaway service of low wages and poor working conditions.
Drivers claim that Uber Eats, which is a subsidiary of the Uber email service, has slyly lowered its ride fees, without providing support.
The strike has affected customers who have vent their frustrations on social media.
If you’ve been trying to order your favorite takeout, you might have received a “no couriers nearby” message in your Uber Eats app.
That’s because thousands of delivery service drivers have gone offline.
They claim that they are earning just R4 per kilometer for each delivery after the global delivery service recently introduced a more affordable delivery rate structure in South Africa.
Duane Bernard, who represents some of the striking drivers, said the induction fees had given restaurants a break, while customers received regular discounts.
But as he explained, this meant the drivers were left with nothing.
“Uber Eats charges restaurants 5% of the price of a meal. Now they’ve changed that, giving restaurants a flat rate of R9 per order and, to take the hit, they’ve now lowered driver fees again.” .
Bernard said the strike will continue to disrupt Uber Eats deliveries in Johannesburg, Tshwane and Cape Town until its demands are met.
“Definitely in all of Gauteng, no food is delivered at Uber Eats. There will be a strike plan for the whole country until our complaints are resolved. These guys are making billions a year and that’s how they get their billions. per year for exploiting driving partners. “
Meanwhile, Uber Eats said it was aware of the issues raised by drivers, but insisted it had implemented various measures to help its partners during the COVID-19 crisis.
The company said the fees were designed to help drivers by increasing user demand for more people to order more frequently through the Uber Eats app.
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