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Lynn Gillham of Ballito in KwaZulu-Natal had made a reservation for her family at a guest house in Plettenberg Bay for Christmas, and paid in full, having been assured by the owner that they would get a full refund if a new form of forced closure they cancel your vacation plans.
“This week our president closed the Garden Route beaches, declared Plett a coronavirus hotspot, and strongly advised us not to travel far, so I tried to cancel for a refund, but they told me I would no longer receive a full refund “, said. TimesLIVE.
With the publication of the 50% limit on accommodation on Tuesday, he thought the guesthouse would be forced to cancel reservations, giving him hope of a full refund. However, the subsequent reformulation of the regulation put an end to that.
Consumers who cancel vacation reservations due to beach closures or fear of contracting the virus in a hotspot are not legally entitled to a full refund.
Any cancellation would be a “normal” cancellation, made by choice, and therefore the usual pre-coronavirus cancellation penalties apply. Last minute cancellations during peak vacation periods generally result in the full loss of payments made in advance to secure the reservation.
GET IN TOUCH: Wendy Knowler specializes in consumer journalism. You can reach her by email: [email protected] or on Twitter: @wendyconocido
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