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(Getty)
- Vodacom says that “a problem” is affecting the connectivity of some of its customers.
- This is the second time in eleven days that customers have been affected by an outage.
- For more articles, go to www.BusinessInsider.co.za.
For the second time in eleven days, some Vodacom customers have lost their network connection.
The company confirmed that “a problem” is affecting the connectivity of some of its clients.
Vodacom is aware of a problem affecting the connectivity of some of its customers. Our technicians are working hard to solve the problem. We apologize for the inconvenience this has caused.
– Vodacom (@Vodacom) November 23, 2020
An analysis by the services monitoring platform Downdetector shows that reports of Vodacom’s downtime increased from just after 2pm on Monday.
Most of the reports on Vodacom outages come from the nation’s largest cities, a Downdetector map shows:
Vodacom network outage reports. Source: Downdetector
Meanwhile, customers expressed their discontent on social media:
The Vodacom LTE network is so unstable lately that I am constantly switching to the 3G network until they resolve any updates they are trying to implement. #VodacomOuttage
– Herman Pooe (@hermanAKAsox) November 23, 2020
I run a business with my phone. I’m literally panicking to learn that clients can’t catch me right now.
– CK (@ Chan871) November 23, 2020
Vodacom experienced a similar outage on November 13, which it also attributed to “a problem” – it never gave more details about what went wrong.
At the time, Vodacom recommended that users turn flight mode on and off and restart their devices. The problem was resolved in a couple of hours.
Vodacom has some 40 million users in South Africa.
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