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Uber has announced the launch of its new Uber Connect service in South Africa, allowing customers to send packages to each other through the app.
The service will allow users to send items to each other by requesting “Uber Connect” through the Uber app, said Frans Hiemstra, general manager for sub-Saharan Africa.
Safety remains a priority and Uber Connect follows all relevant safety and hygiene protocols, he said.
These include the requirement for masks for all drivers, as well as the completion of a safety checklist that reminds drivers to wash their hands and sanitize their corresponding delivery bags. Senders and recipients will also need to follow a checklist to ensure social distancing measures are followed, he said.
How does it work
- Pack the items in a sealed box or bag, cleaning the surfaces with disinfectant;
- Write the destination in your Uber app;
- Choose Uber Connect as the vehicle option (you may have to swipe up to see the option);
- Follow Notifications – You will receive notifications that provide instructions on how to help ensure a smooth pickup and when your delivery partner arrives, just as you would with an UberX ride;
- When you see the motorcycle focus in the app, you need to go out and load your item in the top box;
- Share the trip with your recipient so that you can track the trip and meet the delivery partner outside to retrieve the package from the delivery partner;
- This service is limited to areas where Uber Eats operates.
Uber said packages shipped with Uber Connect must total less than the equivalent of R1,500 in value per ride, be less than 15 kilograms and fit comfortably in the top box of a motorcycle.
Prohibited items include but are not limited to: medications, recreational drugs, and dangerous or illegal items. Uber said it does not carry insurance coverage for package loss, damage or theft. See the terms and conditions for full details.
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